CUSTOMER CARE

Have any questions or concerns ? We’re always ready to help! Call us at +852 2110 0640or send us an email at info@maveyrose.com

FAQ

SHIPPING

How do I track my order?

You will receive an email with invoice number and shipment status embedded with the assigned courier service provider, Order status will be keep posting via email, you may also email/call us/online status enquire about your shipment status.

What are your delivery options?

We delivery by DHL, UPS for Northern America region, Taiwan and Thailand region ; SF Logistics for Hong Kong and China region. You may also advise your recommended courier service provider.

How do I return an item?

There are several courier service provider in partners with us, you may place your returning schedule and we will arrange returning service right at your door.

How can I contact your couriers?

You will receive an email with invoice number and shipment status embedded with the assigned courier service provider, Order status will be keep posting via email, you may also email/call us/online status enquire about your shipment status.

Do you provide International delivery?

We provide international delivery except middle east countries. You may also contact us for further enquiries.

What is your returns policy?

We provide return service within 7 days of your receive confirmation.